---
title: AI Voice Agent & Practice Dashboard | Optavius
description: "Optavius's AI voice agent handles patient calls 24/7 for eye care practices: intake, symptom qualification, routing, and booking. Plus an ops dashboard for KPIs, transcripts, and compliance."
url: "https://www.optavius.com/en-US/product"
type: static
generatedAt: "2026-06-11T14:42:03.334Z"
---

Product
# AI Eye Care Assistant + Ops Dashboard

An AI voice agent that handles patient calls, plus a dashboard that proves the ROI and ensures clinical safety.
        AI Eye Care Assistant
## Your 24/7 AI patient intake assistant

Handles calls, collects information, qualifies patients, and books appointments, all following your clinical pathways.

### Inbound & Outbound Calls

Handle incoming patient calls and proactively reach out for follow-ups, reminders, and recalls.

### Natural Conversation

AI that listens, understands context, and responds naturally. No robotic scripts.

### Structured Intake

Collect symptoms, history, and preferences in a consistent format every time.

### Escalation Rules

Red flags trigger immediate escalation. Uncertainty routes to humans.

### Multi-Language

Support for multiple languages to serve diverse patient populations.

### Your Brand Voice

Customize scripts, tone, and responses to match your organization.

## Example Call Flow
      1
### Greeting & Verification

Confirm identity and purpose of call.
     2
### Reason for Call

Capture chief complaint and urgency.
     3
### Symptom Collection

Structured symptom and history intake.
     4
### History & Context

Insurance, meds, and relevant background.
     5
### Routing Decision

Pathway-driven routing per your rules.
     6
### Booking Confirmation

Schedule and confirm next steps.
          Ops Dashboard
## Complete visibility into every interaction

Track performance, review decisions, and prove compliance, all from one dashboard.

### Real-Time KPIs

Track call volume, completion rates, routing accuracy, and staff time saved.

### Full Transcripts

Every conversation logged with structured data extraction.

### Routing Decisions

See why each patient was routed where, with pathway versioning.

### Queue Management

Monitor active calls, pending reviews, and escalation queue.

## Standalone first. Integrate later.

No IT project required to start. Optavius works standalone from day one, then connects to your systems when you're ready.

 - No EHR integration required
 - Works with any phone system
 - Calendar connectors available
 - CRM sync optional
        [Book a Demo](https://calendly.com/yves-right2seenow/new-meeting)[See Deployment Timeline](/how-it-works)