---
title: Safety & Compliance | Optavius
description: Optavius is built for healthcare accountability. Full audit trails, escalation protocols, HIPAA & SOC 1 compliant data handling, and clinical governance by design.
url: "https://www.optavius.com/en-US/safety-compliance"
type: static
generatedAt: "2026-06-11T14:42:03.340Z"
---

Safety & Compliance
# Built for healthcare accountability

Workflow automation with safety by design. Every pathway, every decision, every escalation: documented and auditable.

## Our safety principles

### Scope Statement

Optavius is workflow automation: navigation and scheduling, not clinical diagnosis. We help route patients; we don't provide medical advice.

### Escalation Principles

Red flag symptoms trigger immediate escalation to clinical staff. When the AI is uncertain, it routes to a human. Safety over automation, always.

### Complete Audit Trail

Every decision logged. Full call transcripts with structured data. Pathway versioning for governance. Complete traceability.

### Human Oversight

Review queue for flagged cases. Clinical governance approval for pathways. Human-in-the-loop for edge cases.

## Data handling & security

Healthcare-grade security for all patient data. Encryption, access controls, and compliance built in.

Encryption

End-to-end encryption for all data in transit and at rest

Access Control

Role-based access with audit logging

Data Retention

Configurable retention policies per your requirements

Compliance

HIPAA & SOC 1 compliant with signed BAAs

### Transparency by default

 - Patients informed they're speaking with an AI assistant
 - Clear hand-off when escalating to human staff
 - Full transcripts available on request

## Clinical governance

We work with your clinical leadership to design pathways that meet your governance standards.

### Co-design

Pathways co-designed with customer clinical leadership

### Review

All routing rules reviewed and approved before deployment

### Audits

Regular pathway audits and updates

### Escalation

Clear escalation chains documented

## Need more detail?

Download our Security & Compliance one-pager for your procurement team.
  [Request the one-pager](/contact)
## Questions about compliance?

Our team is happy to discuss your specific requirements.
  [Talk to Us](/contact)