Everything your eye clinic needs to automate patient communication
From the first ring to the booked appointment, Optavius handles it all with AI built for eye care.
Natural conversations, not robotic IVR
Optavius handles multiple calls simultaneously with AI that truly understands eye care patients.
Natural Conversation
AI that listens, understands context, and responds naturally. Patients feel heard, not processed.
Inbound & Outbound
Handle incoming patient calls and proactively reach out for follow-ups, reminders, and recalls.
After-Hours Availability
Every call answered 24/7. That 8PM patient with sudden vision changes? Optavius handles it.
Warm Transfer to Staff
When patients need a real person, Optavius transfers seamlessly with full context.
Call Recording & Transcription
Every conversation recorded, transcribed, and structured for compliance and review.
Multilingual Support
Serve diverse patient populations with Spanish, Mandarin, and more.
From call to confirmed booking in minutes
Real-time calendar sync, intelligent provider matching, and automatic follow-up, all without staff involvement.
Real-Time Calendar Sync
Books directly into your schedule with live availability checking.
Appointment Type Recognition
Distinguishes routine exam from emergency, contact lens fitting from LASIK consult.
Intelligent Provider Matching
Routes to the right clinician based on symptoms, insurance, and availability.
Waitlist Management
Automatically fills cancellations from your waitlist. No staff time needed.
Rescheduling & Cancellations
Handles rebooking and cancellation requests without staff involvement.
Confirmations & Reminders
Automated appointment confirmations and multi-channel reminders reduce no-shows.
Structured data collection before the visit
Pre-visit forms, insurance verification, medical history: all gathered conversationally before the patient walks in.
Pre-Visit Form Collection
Gathers demographic, insurance, and health information conversationally.
Insurance Verification
Confirms insurance details and coverage during the call.
Medical History Gathering
Structured collection of ocular and systemic health history.
Symptom Triage
Red-flag symptoms trigger immediate escalation. No exceptions.
New Patient Registration
Complete new patient onboarding in a single call.
Consent Form Delivery
Digital consent and HIPAA authorization forms sent automatically.
Trained on the language of eye care
This isn't generic healthcare AI. Optavius understands optometric terminology, procedures, and clinical urgency.
Optometric Terminology
Trained on 10,000+ optometric and ophthalmologic terms for accurate patient communication.
Common Eye Conditions
Understands glaucoma, macular degeneration, cataracts, diabetic retinopathy, and more.
Procedure Knowledge
Knows the difference between LASIK, PRK, cataract surgery, and routine exams.
Glasses & Contact Lens
Handles prescription questions, contact lens reorders, and frame inquiries.
Emergency Recognition
Identifies emergency symptoms (sudden vision loss, eye trauma, chemical burns) and escalates immediately.
Clinical Pathway Logic
Routing decisions follow your clinical governance pathways with full auditability.
Connects to your existing tools
Start standalone, then connect to your EHR, PMS, and phone system when ready. No IT project required to begin.
EHR/PMS Compatibility
Integrates with RevolutionEHR, Crystal PM, MaximEyes, Compulink, and more.
API Access
Full API for custom integrations and data exchange with your systems.
Data Sync
Bi-directional data sync keeps patient records up to date across systems.
Analytics Dashboard
Real-time KPIs, call analytics, routing decisions, and ROI tracking.
Staff Notifications
Instant alerts for escalations, completed bookings, and urgent items.
Custom Configuration
Customize scripts, routing rules, and brand voice to match your practice.
See every feature in action
Book a personalized demo and we'll show you exactly how Optavius works for your practice.