Built for healthcare accountability
Workflow automation with safety by design. Every pathway, every decision, every escalation: documented and auditable.
Our safety principles
Scope Statement
Optavius is workflow automation: navigation and scheduling, not clinical diagnosis. We help route patients; we don't provide medical advice.
Escalation Principles
Red flag symptoms trigger immediate escalation to clinical staff. When the AI is uncertain, it routes to a human. Safety over automation, always.
Complete Audit Trail
Every decision logged. Full call transcripts with structured data. Pathway versioning for governance. Complete traceability.
Human Oversight
Review queue for flagged cases. Clinical governance approval for pathways. Human-in-the-loop for edge cases.
Data handling & security
Healthcare-grade security for all patient data. Encryption, access controls, and compliance built in.
Encryption
End-to-end encryption for all data in transit and at rest
Access Control
Role-based access with audit logging
Data Retention
Configurable retention policies per your requirements
Compliance
HIPAA & SOC 1 compliant with signed BAAs
Transparency by default
- Patients informed they're speaking with an AI assistant
- Clear hand-off when escalating to human staff
- Full transcripts available on request
Clinical governance
We work with your clinical leadership to design pathways that meet your governance standards.
Co-design
Pathways co-designed with customer clinical leadership
Review
All routing rules reviewed and approved before deployment
Audits
Regular pathway audits and updates
Escalation
Clear escalation chains documented
Need more detail?
Download our Security & Compliance one-pager for your procurement team.