AI Eye Care Assistant + Ops Dashboard
An AI voice agent that handles patient calls, plus a dashboard that proves the ROI and ensures clinical safety.
Your 24/7 AI patient intake assistant
Handles calls, collects information, qualifies patients, and books appointments, all following your clinical pathways.
Inbound & Outbound Calls
Handle incoming patient calls and proactively reach out for follow-ups, reminders, and recalls.
Natural Conversation
AI that listens, understands context, and responds naturally. No robotic scripts.
Structured Intake
Collect symptoms, history, and preferences in a consistent format every time.
Escalation Rules
Red flags trigger immediate escalation. Uncertainty routes to humans.
Multi-Language
Support for multiple languages to serve diverse patient populations.
Your Brand Voice
Customize scripts, tone, and responses to match your organization.
Example Call Flow
Greeting & Verification
Confirm identity and purpose of call.
Reason for Call
Capture chief complaint and urgency.
Symptom Collection
Structured symptom and history intake.
History & Context
Insurance, meds, and relevant background.
Routing Decision
Pathway-driven routing per your rules.
Booking Confirmation
Schedule and confirm next steps.
Complete visibility into every interaction
Track performance, review decisions, and prove compliance, all from one dashboard.
Real-Time KPIs
Track call volume, completion rates, routing accuracy, and staff time saved.
Full Transcripts
Every conversation logged with structured data extraction.
Routing Decisions
See why each patient was routed where, with pathway versioning.
Queue Management
Monitor active calls, pending reviews, and escalation queue.
Standalone first. Integrate later.
No IT project required to start. Optavius works standalone from day one, then connects to your systems when you're ready.
- No EHR integration required
- Works with any phone system
- Calendar connectors available
- CRM sync optional